Here we look at the purpose of your business, your vision of the future and whether or not you are heading towards it. We spend time putting ourselves in the shoes of our customers and considering the service we provide. In particular we spend time looking at the customer interaction cycle and the development of key skills for delivering customer care:Positive LanguageListeningQuestioningNon Verbal communicationTurning complaints into opportunities
A Borders College Certificate of Attendance will be awarded on successful completion.
No formal entry requirements.
Get in touch for further information, we’re here to help.